Contact Us
We Are Here to Answer Your Questions
If you smell natural gas or are experiencing an electricity emergency, contact us immediately at 800-276-2722.
We are open 24/7 for emergencies. Do NOT contact us online for emergencies – please call immediately from a safe location.
Customer Service
800-276-2722
Open Monday-Friday, 8 AM – 5PM
customerservice@ugi.com
Switching to Natural Gas
800-276-2722 – Select Option 4
Open Monday-Friday, 8 AM – 4:30PM
gasconversion@ugi.com
Additional Consumer Resources
If you have questions or a dispute regarding your UGI utility service that you’re unable to resolve with our Customer Service team, the following independent resources are available to Pennsylvania utility consumers:
Pennsylvania Office of Consumer Advocate (OCA)
The OCA is an independent state agency that represents the interests of Pennsylvania utility consumers before the Public Utility Commission, other regulatory agencies, and the courts. Their staff can offer assistance and guidance on utility-related concerns.
Phone: (800) 684-6560 | Email: consumer@paoca.org
Pennsylvania Office of Small Business Advocate (OSBA)
The OSBA represents the interests of small business customers (250 or fewer employees) in regulated utility matters before the PUC and other agencies. If your business has a concern about your utility service, OSBA can help.
Phone: (717) 783-2525 | Email: osba@pa.gov
Pennsylvania Free Legal Answers
If you need free legal advice on a civil (non-criminal) legal matter, including questions related to your utility service, the Pennsylvania Bar Association’s Free Legal Answers program connects qualifying users with volunteer attorneys online at no cost.